One question first

Are you of legal drinking age?

CYRUS makes wines, spirits, and beers. Before you come in, we have to ask — most of the EU and the UK draw the line at 18, a handful of countries at 16 for beer and wine. If you're at or above the threshold where you live, click yes.

Please drink responsibly. We don't market to minors, and we'd rather you come in legally than not at all.

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Returns

Broken on arrival? Refunded by Friday.

Sealed alcoholic bottles can't legally be returned for change of mind in the EU or the UK — that's a hygiene-and-tax rule we can't waive. But anything that goes wrong on our side, we make right inside a week.

If a bottle arrives broken

Take a single photo of the parcel on the doorstep — close enough to see the damage, wide enough to show the box. Email it to info@cyrusdrinks.com with your order number, and we'll either refund the broken bottle or reship a replacement the same week. You don't need to send the broken bottle back.

If the whole order is damaged, you can refuse delivery at the door — the parcel comes back to us, we refund in full, and we'll send a fresh order at no extra cost if you'd like.

If a bottle is faulty

If a bottle is corked, cloudy, or otherwise off, write to us and describe what's wrong. For wine, we'll usually ask for a photo of the cork (or the level in the bottle); for spirits, a quick note on what's odd. Refund or replacement is your choice. We don't ask for the bottle back — it's better used by us as feedback to the cellar.

If you change your mind

Sealed alcoholic products are exempt from the EU 14-day right of withdrawal (Directive 2011/83/EU, Article 16(e)) because they're perishable and can't be re-sold once the seal is broken. We can't accept a return for change of mind, full stop.

What we can do: hold an unshipped order for up to seven days if you change your mind before it leaves the warehouse, and offer a store credit instead of a refund for borderline cases. Write to us — we read every email.

Gift orders

Gift recipients can exchange a bottle for another at the same price-point within 30 days of receipt, no questions asked. Reach out and we'll arrange a swap; the original buyer isn't notified.

Refund timing

Refunds go back to the original payment method. Most cards and bank accounts see the money inside two to five working days; the slowest we've ever seen was a UK Amex card taking eight working days. We always send a confirmation email the moment we issue the refund on our side.